Sr Analyst- Mac Domain Expert

Job Description

Provide expert-level support for Mac OS systems on both desktop and laptop Apple devices.

Perform routine maintenance, updates, and troubleshooting to optimize system performance.

Analyze and resolve hardware, software, and network-related issues.

Configure and manage software applications, system settings, and security protocols.

Act as a subject matter expert (SME) for Mac OS within the IT department, offering guidance and mentorship as needed.

Work within ITIL guidelines to manage incidents, problems, and service requests efficiently.

Document procedures, configurations, and solutions for reference and training purposes.

Collaborate with cross-functional IT teams to improve user experience and resolve complex technical issues.

Provide training sessions or documentation for end-users to optimize Mac OS usage.

Stay updated with Apple software/hardware developments and best practices for Mac OS support.