Sr. Analyst Service Support

 Hiring for Sr. Analyst Service Support Management for a Leading MNC Organization at Bangalore.   Number of Positions: 20  Work Location: Bangalore Shifts: US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11PM to 7:45 AM)  Training Duration: The training for this role will span up to 6 Months and will be conducted as classroom training at the office. Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home)  Salary Grid: Up to 10.5 LPA   Candidate Requirements: Minimum 3.5+ years of experience(Mandatory)  Relevant work experience PnC insurance Or BFSI(International Voice) Exceptional communication skills - Available to Join in 30-45 Days    Primary Responsibilites: Act as the primary point of contact for the branch, providing comprehensive support  Responsible for end-to-end support of the policy lifecycle services • Maintain appropriate documentation in files   Follow up with retailers, markets, finance companies and vendors as needed  Priortization of tasks, emails, and rush requests to meet customer demand   Develop keen understanding of various upstream and downstream services to take appropriate actions and decide on assignment of work  Support 1-3 Producers at the branch   Monitor and follow up on service requests from retailers, ensuring their accuracy and timely completion  Handle queries effectively, aiming to minimize re-work for downstream services   Collaborate with branch on month-end binders and reduce penalties on state requirements