Job Description
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About Job
The Sr. Associate 2 will be responsible for managing customer contact, garage contact, claim survey pickup and arrangement (within in-house limits), assessment, and processing of auto claims. This includes queries on claim flow, admissibility, liability, and status of claims. The incumbent will also manage and take decisions on the process and settlement of auto claims over the call based on photographs shared by the customer using technological tools available in the claims function.
The role involves transferring and reassigning major and complex claims to the regional claims team based on defined allocation parameters in consultation with team leaders and seniors. The Sr. Associate 2 will also liaison with the CAT-1 Team, regional claims team, garages, and surveyors for follow-up and ensuring that claims are processed within the shortest poss...
About Job
The Sr. Associate 2 will be responsible for managing customer contact, garage contact, claim survey pickup and arrangement (within in-house limits), assessment, and processing of auto claims. This includes queries on claim flow, admissibility, liability, and status of claims. The incumbent will also manage and take decisions on the process and settlement of auto claims over the call based on photographs shared by the customer using technological tools available in the claims function.
The role involves transferring and reassigning major and complex claims to the regional claims team based on defined allocation parameters in consultation with team leaders and seniors. The Sr. Associate 2 will also liaison with the CAT-1 Team, regional claims team, garages, and surveyors for follow-up and ensuring that claims are processed within the shortest poss...
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