Job Description
Sr Associate, System Administrator
Ingram Micro is seeking a Sr Associate, System Administrator to configure, maintain, and optimize our customer support platform.
Responsibilities
- Configuration & Customization
- Configure the ticketing system to meet business requirements, including ticket forms, workflows, triggers, automations, and SLAs.
- Customize the platform to align with branding, usability, and user experience standards.
- Integration Management
- Manage integrations between the ticketing system and other tools (e.g., CRM, collaboration platforms, monitoring tools) to ensure seamless data flow.
- User Support & Training
- Provide support and training to end-users and stakeholders on system functionality, best practices, and troubleshooting.
- Develop documentation and training materials to support adoption and consistent usage.
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