Job Description
This role will involve approximately 60–70% hands-on development work and 30–40% administration & support, including system health, upgrades/patches, integrations, and troubleshooting. You will be responsible for designing scalable solutions, developing workflows, enhancing CMDB and Asset Management modules, integrating BMC Helix with external systems, and optimizing the overall BMC Helix ITSM ecosystem.
Responsibilities
• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite.
• Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Build and enhance CMDB and Asset Management modules ensuring alignment with ITIL practices.
• Create dashboards and reporting using BMC Helix Dashboards.
• Write and execute complex SQL queries per business requirements.
• Perform CMDB audits, reconciliation, and data quality checks.
• Integrate multiple data sources into the CMDB and ensu...
Responsibilities
• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite.
• Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Build and enhance CMDB and Asset Management modules ensuring alignment with ITIL practices.
• Create dashboards and reporting using BMC Helix Dashboards.
• Write and execute complex SQL queries per business requirements.
• Perform CMDB audits, reconciliation, and data quality checks.
• Integrate multiple data sources into the CMDB and ensu...
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