Job Description

Overview

Esris users are at the heart of everything we do! It is crucial to manage our relationships with them and our data effectively. Join Esris corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business needs are met, end-users are effectively trained, and updates to our processes and the technology platforms are implemented as needed.

Responsibilities

  • Gather business requirements for the CDP and MAP by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows

  • Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs...

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