Sr Cafe Manager

Company Overview

Gamut HR Solutions, based in Hyderabad, is dedicated to connecting employees with suitable career opportunities. With a small team of 2-10 employees, the company focuses on personalized employment solutions. Visit their website at http://gamuthrsolutions.com/ for more information.

Job Overview

Gamut HR Solutions is seeking a skilled Sr Cafe Manager to join their team in Hyderabad. This is a senior-level full-time position, requiring 7 to 10 years of relevant experience. The incumbent will be responsible for overseeing cafe operations, ensuring excellent customer service, and optimizing staff performance.

Qualifications and Skills

• Coffee Brewing Techniques (Mandatory skill): Proficient in all advanced coffee brewing methods to ensure high-quality coffee offerings.
• Staff Training and Development (Mandatory skill): Experience in developing and implementing training programs to enhance staff skills and performance.
• Operational Efficiency (Mandatory skill): Ability to design and implement efficient cafe operations to enhance productivity and reduce costs.
• Team Leadership: Proven ability to lead, motivate, and manage a diverse team to achieve operational goals and foster a positive work environment.
• Inventory Management: Competent in managing stock levels, ordering supplies, and maintaining accurate inventory records.
• Customer Service Excellence: Demonstrated commitment to delivering exceptional service and creating a welcoming atmosphere for customers.
• POS System Proficiency: Familiarity with point-of-sale systems to streamline transactions and ensure accurate financial reporting.
• Menu Planning: Skilled in designing a varied and appealing menu that meets customer preferences and boosts sales.

Roles and Responsibilities

• Oversee daily cafe operations, ensuring compliance with health, safety, and quality standards.
• Lead and inspire the team to maintain high morale and productivity, addressing any performance issues promptly.
• Develop and implement training programs to nurture barista skills and promote career growth within the team.
• Monitor and optimize cafe inventory, placing orders and managing stock to prevent shortages or overages.
• Ensure exceptional customer service by setting high standards and leading by example in customer interactions.
• Manage financial transactions and reporting through the POS system, maintaining accurate and up-to-date records.
• Plan and innovate menu offerings to meet customer demands and enhance the cafe's market presence.
• Analyze operational metrics to identify areas for improvement and implement strategies to enhance efficiency and profitability.