Job Description

Essential Job Functions


  • Responds to orders, general client inquiries, invoice questions and client complaints.

  • Records consistent problem areas

  • Resolves issues with orders, delivery dates or service.

  • Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

  • Responses are predominately routine but may require deviation from standard procedures

  • Other duties as assigned

    • Other Skills & Abilities

  • Client Service skills

  • Quality Focus

  • Problem Solving

  • Freight Forwarding Knowledge

  • Documentation Skills

  • Listening

  • Resolving Conflict

  • Ability to Multi-task

    • Physical Requirements

  • Job may require extended sitting or standing, use of standard office...

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