Sr Configuration Management Technical Lead (ServiceNOW)

Overview

Permanent Full Time The Sr Config Management Technical Lead will be a part of a highly motivated, team-oriented Service Configuration Management team with the key role of enabling the day-to-day activities for the Enterprise Configuration Management process. Objectives include governing/maintaining the Configuration Management Database (CMDB), aid in delivering a Configuration Management process, establishing relationships with Configuration Item (CI) owners/delegates to enforce the process and operating the ITOM discovery tool.

What You Will Do

• Help Establishes and monitors day to day workload priorities and communicates to staff
• Help mentors, coaches and provides direction to staff
• Serves as an escalation point for data and operational issues
• Participates in projects relating to Asset and Configuration Management; consults with project teams and I.S. areas as the subject matter expert of Asset and Configuration M...