Sr. Continuous Improvement - Middle Mile ACES, ACES (Amazon Customer Excellence System) BR Ops

Description

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a transportation network connecting our Fulfillment Centers with Last Mile.

Responsibilities

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts at our Delivery Stations (DS), Sort Centers, and Fulfillment Centers
• Leading Continuous Improvement initiatives
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams across all network planning stages to identify opportunities for improvement
• Ensure we are delivering the best po...