Job Description
The Opportunity
Almabase is looking to hire a Senior Customer Success Associate to join our Customer Support team. This role goes beyond day-to-day customer support — you'll play a key part in ensuring our customers have an exceptional experience while also driving initiatives to improve how our team operates.
As a Senior Customer Success Associate, you will handle customer queries efficiently, uphold high responsiveness and CSAT standards, and maintain top-tier quality in every interaction. In addition, you'll act as the second-in-command to the Support Manager, helping lead the team, mentoring associates, and taking ownership of projects that enhance the Support experience (like setting up automations, improving internal documentation, and enabling the team to perform at their best).
You will work closely with the Product, Engineering, and Customer Success teams, acting as both the voice of the customer internally
Almabase is looking to hire a Senior Customer Success Associate to join our Customer Support team. This role goes beyond day-to-day customer support — you'll play a key part in ensuring our customers have an exceptional experience while also driving initiatives to improve how our team operates.
As a Senior Customer Success Associate, you will handle customer queries efficiently, uphold high responsiveness and CSAT standards, and maintain top-tier quality in every interaction. In addition, you'll act as the second-in-command to the Support Manager, helping lead the team, mentoring associates, and taking ownership of projects that enhance the Support experience (like setting up automations, improving internal documentation, and enabling the team to perform at their best).
You will work closely with the Product, Engineering, and Customer Success teams, acting as both the voice of the customer internally
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