Sr. Customer Quality Associate

Overview

The Sr. Customer Quality Specialist (Sr. CQS) is responsible for supporting BD MDS Quality activities related to B2B opportunities within the assigned territory. This position supports BD quality processes and procedures, including Customer Notification of Change, Complaint Handling and responding to Quality Queries from the commercial team. This role reports directly to the Customer Quality Specialist/Manager and will be developed to support customer quality activities for multiple products in the MDS portfolio. The Sr. CQS works closely with the BD Quality Management team and colleagues to integrate quality and compliance initiatives while supporting business improvement and satisfaction for their customer(s). Works closely with the MDS B2B Quality team, and the B2B Account Managers. Interacts comfortably at the account management level and understands when to involve BD senior management. The Sr. CQS defines and manages the escalation process, including mana...