Job Description
Be a role model andprovide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, masterdata.
Deal with complex customer requirements,manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensuretimelyhandling of enquiries.
Become proficient in Customer Relationship Management systems.
Adhere to company policies, operationalregulationsand departmental training guidelines.
Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
Play a key roleonassignments/projectsas required by business expectations.
Consistently apply and meet the process expectati...
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