Sr Customer Service Representative | Us Process

💼Role-Sr Customer Service Representative | US Process

📍Location – Mohali, Punjab

🔔Applicants should be from BPO/ITES/MNC

Experience

Minimum 1 year experience in International US Voice Process (Mandatory)

Job Description

We are hiring Customer Service Executives with prior experience in International US Voice Process to handle inbound/outbound customer interactions and deliver high-quality customer support.

🎯Key Responsibilities

• Handle inbound calls for US customers professionally
• Resolve customer queries related to services, billing, or support issues
• Maintain excellent customer satisfaction through effective communication
• Accurately document customer interactions in CRM systems
• Follow process guidelines, compliance, and quality standards
• Meet daily productivity and quality targ...