Job Description
Role-Sr Customer Service Representative | US Process
Location – Mohali, Punjab
Applicants should be from
BPO/ITES/MNC
Experience
Minimum 1 year experience in International US Voice Process (Mandatory)
Job Description
We are hiring
Customer Service Executives
with prior experience in
International US Voice Process
to handle inbound/outbound customer interactions and deliver high-quality customer support.
Key Responsibilities
Handle
inbound calls
for US customers professionally
Resolve customer queries related to services, billing, or support issues
Maintain
excellent customer satisfaction
through effective communication
Accurately document customer interactions in CRM systems
Follow
process guidelines, compliance, and quality standards
Meet
daily productivity and quality targets
Required Skills & Qualifications
Minimum
Location – Mohali, Punjab
Applicants should be from
BPO/ITES/MNC
Experience
Minimum 1 year experience in International US Voice Process (Mandatory)
Job Description
We are hiring
Customer Service Executives
with prior experience in
International US Voice Process
to handle inbound/outbound customer interactions and deliver high-quality customer support.
Key Responsibilities
Handle
inbound calls
for US customers professionally
Resolve customer queries related to services, billing, or support issues
Maintain
excellent customer satisfaction
through effective communication
Accurately document customer interactions in CRM systems
Follow
process guidelines, compliance, and quality standards
Meet
daily productivity and quality targets
Required Skills & Qualifications
Minimum
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