Sr Customer Support Rep, L1 NA

Position Summary

The Level 1 Technical Support Specialist is the first point of contact for customers and end users who need help getting the most out of Foxit products. Youll troubleshoot issues, guide users through setup and adoption, and partner with internal teams to ensure a smooth experience from deployment through day-to-day use.

This role blends strong customer communication with structured problem-solving, sound judgment, and the ability to manage multiple cases and priorities simultaneously.

What Youll Do

Provide first-line support: Respond to incoming requests, diagnose issues, and deliver clear, professional resolutions with empathy and urgency.

Support onboarding and deployment: Assist with pre- and post-deployment needs to ensure successful implementation, adoption, and integration of Foxit solutions.