Job Description

Wanna lead the CX team at Mexico's most efficient Fintech Startup?

You know the role: measure and improve CX metrics, optimize processes, etc. The difference? You'll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee.

You'll report directly to the CEO and lead a team of 9 exceptional CX agents, with the freedom to design and implement AI & automation strategies that will transform voice and text support from the ground up.

If you've led Customer Support teams and love improving processes through data, this role might be a perfect fit. We value in-person collaboration at our Roma Norte office, with flexible hours and one day of home office per week. We also offer a great salary and unlimited vacations.


 
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