Job Description
• Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'
• Prepare necessary documentation around technical procedures as well as operational procedures.
• Report defects and design issues to our development teams.
• Work on most complex database-related issues directly with Team/DBAs/Development
• Mentor and coaches team members.
• Perform root cause analysis of recurring issues.
• Act as a single point of contact for escalations.
• Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.
• Support highly-available cross enterprise common/middleware applications on a large, global network.
• Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
Preffered Skillsets Experience
• Microsoft SQL Server Certified , Azur...
• Prepare necessary documentation around technical procedures as well as operational procedures.
• Report defects and design issues to our development teams.
• Work on most complex database-related issues directly with Team/DBAs/Development
• Mentor and coaches team members.
• Perform root cause analysis of recurring issues.
• Act as a single point of contact for escalations.
• Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.
• Support highly-available cross enterprise common/middleware applications on a large, global network.
• Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
Preffered Skillsets Experience
• Microsoft SQL Server Certified , Azur...
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