Job Description

• Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'

• Prepare necessary documentation around technical procedures as well as operational procedures.

• Report defects and design issues to our development teams.

• Work on most complex database-related issues directly with Team/DBAs/Development

• Mentor and coaches team members.

• Perform root cause analysis of recurring issues.

• Act as a single point of contact for escalations.

• Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.

• Support highly-available cross enterprise common/middleware applications on a large, global network.

• Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL

Preffered Skillsets Experience

• Microsoft SQL Server Certified , Azure SQL cert is mandatory

...

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