Job Description
- Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'
- Prepare necessary documentation around technical procedures as well as operational procedures.
- Report defects and design issues to our development teams.
- Work on most complex database-related issues directly with Team/DBAs/Development
- Mentor and coaches team members.
- Perform root cause analysis of recurring issues.
- Act as a single point of contact for escalations.
- Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.
- Support highly-available cross enterprise common/middleware applications on a large, global network.
- Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
- Microsoft SQL Server Certif...
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