Job Description
**Join a team recognized for leadership, innovation and diversity**:
**Key Responsibilities**:
- Digital Customer Experience:
- Respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.
- Proactively identify opportunities to enhance the digital customer journey.
- Implement strategies to improve overall customer satisfaction and loyalty.
- Website Support:
- Troubleshoot and resolve technical issues reported by users, collaborating with the IT team for complex problem-solving and demonstrating the ability to drive issues through to resolution.
- Monitor website performance, conduct regular checks, and ensure the website meets user expectations.
- Work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas
- Operational Excellence:
- Streamline and optimize operational p...
**Key Responsibilities**:
- Digital Customer Experience:
- Respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.
- Proactively identify opportunities to enhance the digital customer journey.
- Implement strategies to improve overall customer satisfaction and loyalty.
- Website Support:
- Troubleshoot and resolve technical issues reported by users, collaborating with the IT team for complex problem-solving and demonstrating the ability to drive issues through to resolution.
- Monitor website performance, conduct regular checks, and ensure the website meets user expectations.
- Work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas
- Operational Excellence:
- Streamline and optimize operational p...
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