Sr Digital Quality Control Analyst

Job Summary

Responsible for upholding QC standards of quality control checks for all

customer-facing content and validating backend data for tracking dynamic

content or audience targeting. Has advanced knowledge of brand standards,

Associated Press (AP) or Modern Language Association (MLA), and is excellent

in proofreading, copy editing, copywriting, and grammar for our internal

Teams and Agency Partners. Primary job tasks include executing the quality

control checklist, proofreading, identifying opportunities for process

improvement, coaching team members, and ensuring a zero-error rate for

communications.

Responsibilities

Uphold the highest standards of Customer facing assets by applying

extensive knowledge and best-practices of Quality Control discipline.

Use advanced QC experience, consult with other teams within the

department to advocate recommendations for quality control

procedures and standards.

Execute quality control of provided content, including, but not limited

to, direct mail, social media, emails, web pages, push notifications,

promotions, and advertising; reviews target audience data to ensure

accurate segmentation.

Implement process and execute quality control of provided accessibility

QC testing standards for digital channels, including full site and mobile

website and apps.

Follow process and best practices for functional testing for websites and

mobile apps, including validating data, hyperlink functionality,responsive design, CSS media queries and breakpoints, flexible grids, and responsive typography.

Identify strengths and weaknesses of alternative solutions, conclusions,

or approaches to problems and search for and seize opportunities to do

more or to do things better

Establish or follow prioritization processes to drive work, completing

work with a sense of urgency.

Express ideas, business or technical requirements clearly and concisely in

writing using appropriate levels of summary and synthesis on a regular

and consistent basis

Monitor project risks, issues, and scope, ensuring the appropriate level

of priority, visibility and escalation

Is adaptable to evolving business needs and a changing environment

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Advance knowledge of the English language, both verbal and written

Advance knowledge of quality assurance tools and documentation, such

as Adobe Campaign, MRM, Wrike, WinMerge, Microsoft Word, Excel,and Snagit

Ability to test digital channels – mobile-first websites and mobile apps,including web and native iOS and Android apps – using cross-browsertools and app emulators such as BrowserStack and Google, Safari, and Firefox web inspectors

Ability to detail, commitment to accuracy, and exceptional organizational skills.

Advance knowledge of data management, email, and web content

executional processes

Skilled in partnering, communication, negotiation skills, and execution in working with various Technology, Marketing, Digital Experience, or Customer Experience Teams and/or external partners

Ability to work effectively in a strong Customer service/team oriented environment.

Ability to manage and prioritize multiple and widely varied work streams/tasks

Ability to take on multiple assignments, whether administrative or

project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same.

Ability to develop, present and effectively communicate ideas and

strategies to a variety of audiences

Ability to teach and mentor others concerning technical and business

subjects

Additional Job Description - Education; Experience; Licensing/Certification; Physical

Abilities; Other Qualifications

Education

Required: High School Diploma or GED

Required: Bachelor's degree.

Experience

Advanced level experience, seasoned and specialized knowledge in

proofreading, copywriting, copyediting, or quality assurance

Advanced level experience, seasoned and specialized knowledge with

established style guides, such as the Associated Press (AP) or Modern

Language Association (MLA)

Advanced level experience, seasoned and specialized knowledge with

Intermediate level experience, fully functioning broad knowledge in data

validation