Sr. Director, Back Office Workforce Planning

The Senior Director, Back Office Workforce Planning will have accountability for the strategic leadership and implementation of Cigna’s Back Office Workforce planning capabilities.  The leader will understand and translate the business and omni-channel strategies to develop and execute our human capital decisions for the Client and Claims operations. The leader will identify opportunities, develop specific processes, architect solutions, and influence automation efforts to enable capabilities to optimize workforce solutions to achieve operational efficiencies for Cigna’s operating units and Global Service Partners.  The Senior Director collaborates with Information Technology regarding the selection, customization and use of systems, programs, software and other technology tools associated with workforce planning, automation and optimization. 

Requirements:

• Lead an organization of Capacity Planning, Short Term Forecasting, Schedu...