Sr. Director, Business Operations

Location: Toronto, Ontario

About the Opportunity

A dynamic fintech startup is on the lookout for a Senior Director of Business Operations to lead and unify their operations across Customer Support, Fraud Operations, and Payment Operations. This role is pivotal in shaping the future of financial transactions by creating a high-performing operational organization. Reporting directly to the CEO, the ideal candidate will have a clear pathway to evolve into a COO position.

What You'll Be Doing

Building a Unified Operations Team

• Lead the consolidation of Customer Support, Fraud, and Payment Operations into a cohesive structure.
• Hire and mentor managers across functions, establishing team dynamics and performance metrics.

Ensuring Launch Readiness

• Collaborate with Product, Engineering, Risk/Compliance, Finance, and Data teams to guarantee operational ...