Sr Director, Solution Support - Enterprise Software Platform Support

Position: Sr Director, Solution Support

Job Location: Bangalore

The Opportunity

Join FICO as our Sr Director of Solution Support and lead the transformation of how we deliver world-class support experiences for our entire Software portfolio of products and platform offerings. This is a unique opportunity to shape the future of solution support at a global leader in AI-driven decision management solutions, serving the world's most demanding enterprises.

In this role, you'll build and lead a high-performing support organization that serves as a strategic differentiator for FICO, ensuring our enterprise clients maximize the value of their investments while maintaining the highest levels of platform availability and performance. You'll work at the intersection of technical excellence and customer success, driving innovation in how we support mission-critical systems that power decisions affecting millions of peop...