Sr. Dynamics 365 Lead

Sr. Dynamics 365 Sr Lead -Developers  (Product-Led, AI-Enabled)-open

Location -Vienna-Virginia -DC// Chicago/ Atlanta

3-4 days office is must

Duration – 10-12 months

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities

* Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.

* Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.

* Identify and implement Copilot and AI use cases: agent assist, case ...