Sr. Engineer, Remote Care Operations

## **JOB DESCRIPTION:*** Coordinates software and application deployments into various environments and ensure smooth release processes.* Monitors and supports production environment* Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.* Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.* Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.* Develop and manage monitoring systems to ensure high availability and performance.* Design, implement, and maintain automation solutions to improve operational efficiency.* Manage access provisioning and enforce security best practices.* Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.* Supports all Company initiatives, policies, operating procedures, processes.* Maintains positive and cooperative co...