Sr. Engineer, Remote Care Operations

Responsibilities

• Coordinates software and application deployments into various environments and ensure smooth release processes.
• Monitors and supports production environment.
• Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.
• Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.
• Develop and manage monitoring systems to ensure high availability and performance.
• Design, implement, and maintain automation solutions to improve operational efficiency.
• Manage access provisioning and enforce security best practices.
• Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.
• Supports all Company initiativ...