Sr Engineer, Site Reliability (Servicenow) [T500-22380]

About T-Mobile:

T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.

About TMUS Global Solutions:

TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.

TMUS India Private Limited operates as TMUS Global Solutions.

This role is responsible for operating, supporting, and improving the reliability, availability, and performance of the ServiceNow platform supporting critical operations across T-Mobile. The position focuses on platform stability, incident response, monitoring, and operational automation, while providing Tier 2 support within a DevOps-aligned support model.

The engineer partners with ServiceNow development teams, platform engineering, and business stakeholders to resolve platform issues, reduce operational risk, and improve customer experience. This role applies independent judgment to investigate complex platform problems, recommend operational improvements, and ensure consistent, reliable ServiceNow service delivery.

MAIN RESPONSIBILITIES:

• Enhance system reliability and resilience by identifying issues and implementing preventive measures to reduce downtime
• Automate processes to accelerate software development and deployment while minimizing manual interventions
• Conduct root cause analysis and collaborate with problem management to prevent incident recurrence and improve system operations
• Apply problem-solving and analytical skills to prevent operational incidents and maintain system stability
• Leverage programming, scripting, and incident response expertise to improve system robustness and efficiency
• Continuously learn new skills and technologies to adapt to changing environments and drive innovation
• Also responsible for other duties/projects as assigned by business management as needed

QUALIFICATIONS:

Required Minimum Qualifications:

• Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience ( Required)
• OR
• Acceptable areas of study include Computer Science, Engineering or related field (Preferred)

Additional Qualifications:

• 4-7 years Working in operations or devops environments
• 4-7 years Troubleshooting customer related issues and managing customer relationships
• 4-7 years Developing software solutions using ServiceNow or other SaaS solutions

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to identify, analyze, and resolve system reliability issues.
• Proficiency in ServiceNow platform administration and following functions: (Required)
• Integration Hub
• Flow Designer
• Workflow Studio
• Orchestration
• Scripting
• Ability to evaluate performance and identify opportunities to tune or refine processes to improve system availability (Required)
• Ability to automate processes and reduce manual effort. (Required)
• Understanding of incident response management and operational support. (Required)
• Understanding of system reliability and resilience principles.
• Ability to learn new skills and technologies quickly and adapt to changing circumstances.
• Experience with designing and maintaining CICD Pipelines.
• Ability to drive innovation and improve software development and deployment processes.
• Experience in managing technology stacks and continuous integration/continuous deployment (CI/CD) pipelines.
• Understanding of Agile methodologies to improve and streamline processes.

Licenses/ Certifications

• ServiceNow Certified System Administrator - This certification validates technical expertise in operating and managing the ServiceNow Platform (Required)
• ServiceNow Certified Application Developer This certification validates the skills required for application development on the ServiceNow Platform (Preferred)

TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. (\"ANSR\") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.

TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidate’s acceptance of a formal offer.