Sr. Engineering Manager

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over 7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As anEngineeringManageryou will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded () and take deep care about shipping quality features and maintaining our systems. Please check out ourEngineeringBlog:to get a sense of all the interesting work going on at Helpshift.

About the role:

• You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
• Evaluate software solutions and system perform...