Sr. Escalation Engineer

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more
The Senior Escalation Engineer serves as a technical authority on the most challenging customer issues, providing expert-level guidance across teams and ensuring fast, thorough resolution. This role is responsible for influencing product direction through escalations, improving processes that impact customer experience, and serving as a technical mentor and leader.

Senior Escalation Engineers are advocates for the customer and internal champions for product stability, quality, and long-term supportability.

What You'll Do

• Take ownership of escalat...