Sr Executive - Customer Operations

Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.

Responsibilities:

1.Customer Success:

• Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
• Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
• Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

2.Tra...