Job Description

The Role

The Main Responsibilities


  • Perform routine maintenance on all in-country Data Centers and Point of Presence, ensure site infrastructure is compliance to company standard and labeling. Update site documentation from time-to-time.
  • Attend to customer premise to carry out CPE installation/configuration/trouble shooting
  • Manage the warehouse inventory ensure Network and CPE sparing is at the safety level in order to support new order fulfillment and break-fix. Handling CPE delivery to customer location ensure meeting the required SLA
  • Demonstrate the ability to complete the assigned Work Order independently and documented the result properly.
  • Demonstrate the ability to manage/supervise remote contractors to ensure work is performed in accordance with acceptable standards and practices.
  • Work closely with Project Management, Service Delivery team, Activation team, NOC, Network Implementation team on Work Order, Scheduled Maintenance and Trouble Ticket.
  • You will be in many events working in Data Centre or Warehouse alone, on various occasion require to lift heavy item unassisted
  • Must be able to work after office hour, evenings, weekends, and holidays in an on-call/emergency basis.
  • Must be able to travel overnight within and outside of regular work area upon request of supervisor or manager.
  • Must be able to adapt and perform in a rapidly changing work environment
  • Be smart and agile enough to bend, stoop, and crawl and work in a Data Centre environment for extended period of time.
  • Perform additional duties if required.

    • What We Look For in a Candidate


  • Preferred a minimum of 2-year experiences in telecommunications industry in Field Operations support.
  • Degree in electronics or equivalent.
  • Candidate currently holding an active CCNA, CCNP, JNCP and/or Ciena OCA is a definite advantage
  • Basic knowledge in Computer Operating System, Window and Linux
  • Basic knowledge of network technologies i.e. DWDM, OTN, SDH/PDH Multiplexing, Ethernet, TCP/IP, SDWAN
  • Basic knowledge in vendor operating system ie Versa OS, Cisco IOS and JunOS
  • Experience in operate test instrument and setup various test requirement, i.e. OTDR, BERT, EtherBERT, RFC2544, Y.1564 and RFC6349.
  • Understand the use of different tools/kits to effectively identify the fault over the core network infrastructure such as Optical Power Meter, Fiber Microscope, Light Emitter, Digital Multi-Meter, Testset
  • Understand various interface type over fiber optic cable and copper wire cable and their limitation.
  • Able to interpret what is network alarm. e.g. AIS, LOF, LOS
  • Ability to resolve complex network issues and outages. Understand troubleshooting fault finding techniques in a systematic way, i.e. software loopback, hardware loopback, Inside-out and outside-in technic.

    • Compensation

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