Job Description
The group you'll be a part of
You will be part of the spares Operations organization and lead the spares customer service vertical based in India & Malaysia. Spares Operation team drive end to end opertational execution of after tool sales demand of spares parts including order management, spares fulfillment and returns/repair activities.
The impact you'll make
As a leader of the Customer Service Operations/Order Management team in India, you will be responsible for end to end quote to cash process and will work closely with the team based in India to drive the roadmap for the organization. This role will have key stakeholders across the globe viz APAC, EU & NA.
Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for serv...
You will be part of the spares Operations organization and lead the spares customer service vertical based in India & Malaysia. Spares Operation team drive end to end opertational execution of after tool sales demand of spares parts including order management, spares fulfillment and returns/repair activities.
The impact you'll make
As a leader of the Customer Service Operations/Order Management team in India, you will be responsible for end to end quote to cash process and will work closely with the team based in India to drive the roadmap for the organization. This role will have key stakeholders across the globe viz APAC, EU & NA.
Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for serv...
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