Job Description
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
As a Senior Helpdesk Engineer you will be a key member of our front-line team and to support your colleagues and our clients, to provide the best customer service possible.
Work Arrangement: Onsite | Clark, Pampanga
Work Shift: Monday -Friday/ 10:00PM – 7:00AM PHT
About the Job
- Service Request / Ticket Management:
- Logging tickets following baseline templates.
- Basic change-management practices within service requests from ITIL or any similar framework.
- Documentation: Updating site documentation and recommending updates to policies and procedures.
- Endpoint support, configuration, and maintenance:
- Patching: Tablets, laptops & desktops, including applications
- Application installation,
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