Sr HR Services Analyst

Job Summary

Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused Sr HR Services Analyst to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat and text.

Responsibilities

• Deliver first contact resolution.
• Professionally handle high volume inbound calls in a timely manner.
• Follow specific communication guidelines and escalation protocol while handling calls by topic.
• Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.
• Seize opportunities to gently educate clients and worksite employees on Client's offerings and...