Sr. Import Export Customer Service Rep - TalentZok

Sr. Import/Export Customer Service Rep - TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Sr. Import/Export Customer Service Rep in Torrance, CA who possesses: -3+ yrs (Import/Export-Freight Forwarding/Ocean/Air)-Strong Key Account Customer Service Experience-MS Office Suites/WMS Email resumes to sgriner@: The selected candidate will be responsible for:-Arrange and coordinate shipments for Import and Export for both Ocean and Air, for Land for key accounts-directed by Manager-Track shipments across carriers and proactively communicate delays or disruptions.-Work with warehousing, transportation, and operations teams to ensure seamless workflow.-Verify documentation such as BOLs, invoices, customs paperwork, and delivery receipts.-Analyze recurring customer concerns and recommend process improvements.-Monitor KPIs such as response time, resolution rate, lead time.-Strong relationships with key account to ensure retention and high satisfaction through daily arrangements-of shipments-ISF/CF7512 filing, for AES Filing and its associated assigned task-Create billing invoices and keep them with associated documents.-Participate ISO-related matters.-Support mentoring junior team members if requested-Create Quotations when required for key accounts-Perform for special projects, other duties including visiting clients when instructed by the manager The selected candidate will also possess:-Education: HS Diploma or equivalentRequired Experience: 3+ yrs years of working experience within a Logistics company Salary Range: $28.00 to $33.00/hour
For immediate and confidential consideration, please email your resume to sgriner@