Job Description

Job Title: IT Infrastructure & Service Delivery Manager

Role Overview:
Own and manage end-to-end IT infrastructure, service delivery, and stakeholder support for the India business. Responsible for IT operations, projects, compliance, assets, budgets, and high-quality support to senior management and business users.

Key Responsibilities:

  • Manage IT infrastructure: data center, network, servers, EUC, AV

  • Deliver IT services with defined SLAs and handle escalations

  • Support senior management and VIP users

  • Lead IT projects, upgrades, and infrastructure improvements

  • Ensure IT audit and regulatory compliance (STPI, DoT, TRAI, OSP)

  • Manage IT assets, vendors, and annual budgets

  • Drive process improvement and team efficiency

  • Engage with global IT stakeholders for implementations and changes

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