Job Description
Job Title: IT Infrastructure & Service Delivery Manager
Role Overview:
Own and manage end-to-end IT infrastructure, service delivery, and stakeholder support for the India business. Responsible for IT operations, projects, compliance, assets, budgets, and high-quality support to senior management and business users.
Key Responsibilities:
Manage IT infrastructure: data center, network, servers, EUC, AV
Deliver IT services with defined SLAs and handle escalations
Support senior management and VIP users
Lead IT projects, upgrades, and infrastructure improvements
Ensure IT audit and regulatory compliance (STPI, DoT, TRAI, OSP)
Manage IT assets, vendors, and annual budgets
Drive process improvement and team efficiency
Engage with global IT stakeholders for implementations and changes
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