Sr IT Application Support Analyst

IT Application Support Analyst / IT System Support Analyst
Location: Bengaluru (Work from Office)

Job Type: Months Contract ( Dec – Jun )

Work Timings: : PM – : PM IST

Experience: – Years



Role Overview

We are looking for an experienced IT Application Support Analyst to provide end-to-end support for internally developed applications and third-party vendor software. This role focuses on application troubleshooting, configuration management, testing, deployment, and continuous improvement in a fast-paced enterprise environment.

The ideal candidate will work closely with development, infrastructure, and business teams to ensure application stability, performance, and reliability while following Agile and DevOps practices.



Key Responsibilities

Diagnose and resolve application-related incidents to minimize business impact

Provide day-to-day support for internally developed and vendor-based software applications

Manage application installations, configurations, upgrades, and patching

Monitor system performance, availability, and reliability

Participate in functional, integration, and UAT testing for application releases

Support deployment activities and post-release validation

Implement small enhancements using scripting or basic programming where required

Document support procedures, troubleshooting steps, and configuration changes

Generate operational and support reports for monitoring and decision-making

Collaborate with development teams to identify root causes and implement fixes

Conduct end-user training and provide application usage guidance

Follow cybersecurity best practices in application support activities

Contribute to IT policies, standards, and continuous process improvements

Stay updated on industry trends and emerging technologies

Required Qualifications & Skills

Bachelor's degree in Computer Science, Information Technology, or equivalent experience

+ years of experience in IT application/system support or a similar role

Strong experience supporting internally developed applications

Hands-on experience supporting vendor software (installation, configuration, maintenance, deployment)

Strong troubleshooting and problem-solving skills

Good experience with databases and SQL

Solid understanding of testing methodologies (Functional, Integration, UAT)

Experience working with distributed teams using Agile/DevOps practices (SAFe, Scrum, Kanban)

Strong analytical skills with attention to detail

Excellent communication skills and a customer-focused mindset

Preferred / Nice-to-Have Skills

Experience with ITIL or IT Service Management frameworks

Experience supporting upstream oil & gas applications (Subsurface, Wells)

Scripting or automation experience (Ansible, PowerShell, Python)

Exposure to cloud platforms such as Microsoft Azure or AWS

Familiarity with low-code platforms (Power Platform)

Experience developing Power BI dashboards

Experience with ServiceNow (SNOW) and ITSM processes