Job Description

IT Application Support Analyst / IT System Support Analyst
Location: Bengaluru (Work from Office)
Job Type: 6 Months Contract (15 Dec 2025 14 Jun 2026)
Work Timings: 1:30 PM 10:30 PM IST
Experience: 7 10 Years

Role Overview
We are looking for an experienced IT Application Support Analyst to provide end-to-end support for internally developed applications and third-party vendor software. This role focuses on application troubleshooting, configuration management, testing, deployment, and continuous improvement in a fast-paced enterprise environment.
The ideal candidate will work closely with development, infrastructure, and business teams to ensure application stability, performance, and reliability while following Agile and DevOps practices.

Key Responsibilities

  • Diagnose and resolve application-related incidents to minimize business impact
  • Provide day-to-day support for internally developed and vendor-based software applications
  • Manage application installations, configurations, upgrades, and patching
  • Monitor system performance, availability, and reliability
  • Participate in functional, integration, and UAT testing for application releases
  • Support deployment activities and post-release validation
  • Implement small enhancements using scripting or basic programming where required
  • Document support procedures, troubleshooting steps, and configuration changes
  • Generate operational and support reports for monitoring and decision-making
  • Collaborate with development teams to identify root causes and implement fixes
  • Conduct end-user training and provide application usage guidance
  • Follow cybersecurity best practices in application support activities
  • Contribute to IT policies, standards, and continuous process improvements
  • Stay updated on industry trends and emerging technologies

Required Qualifications & Skills
  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience
  • 7+ years of experience in IT application/system support or a similar role
  • Strong experience supporting internally developed applications
  • Hands-on experience supporting vendor software (installation, configuration, maintenance, deployment)
  • Strong troubleshooting and problem-solving skills
  • Good experience with databases and SQL
  • Solid understanding of testing methodologies (Functional, Integration, UAT)
  • Experience working with distributed teams using Agile/DevOps practices (SAFe, Scrum, Kanban)
  • Strong analytical skills with attention to detail
  • Excellent communication skills and a customer-focused mindset

Preferred / Nice-to-Have Skills
  • Experience with ITIL or IT Service Management frameworks
  • Experience supporting upstream oil & gas applications (Subsurface, Wells)
  • Scripting or automation experience (Ansible, PowerShell, Python)
  • Exposure to cloud platforms such as Microsoft Azure or AWS
  • Familiarity with low-code platforms (Power Platform)
  • Experience developing Power BI dashboards
  • Experience with ServiceNow (SNOW) and ITSM processes

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