Job Description

About the job Sr. IT Service Desk Analyst

Job Responsibilities:

  • Supports the operation of ticket dispatching and chat support
  • Management and Administration of ManageEngine Service Desk
  • Handles all projects/enhancement of other service desk (Support Service Desk)
  • Handles different tasks related to IT governance and compliance

Qualifications:

  • Bachelors degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
  • Knowledgeable in ManageEngine Service Desk Plus
  • With knowledge in key technologies (e.g. Microsoft 365)
  • Preferably knowledgeable in any ticketing system (ManageEngine, Service Now ) platform
  • Preferably ITIL certified
  • Preferably Certified Business Analysis Professional (CBAP)
  • Willing to regularly report at the Makati Office
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