Sr. IT Support Engineer

Strong Hands-On experience on the following technologies 

• • Microsoft O365, One drive, Mail client issue
  • Active Directory & Azure AD
  • Virtualization & Hosting (VMware, Hypervisor)
  • DNS/DHCP management
  • Antivirus Crowdstrike & MS Defender
  • VPN Solutions Cisco Secure Client & CISCO Check point
  • SFTP & FTP solutions
  • Microsoft security InTunes, MDM solutions etc.
  • AZUE portal
  • Meraki dashboard to manage the SDWAN, Wi-Fi and Switches.
• Experience in Infrastructure Solution designing
• Follows and deploys core Infrastructure policies, Maintain SLA and defines drives best practice standards.
• Excellent understanding of networking basics/TCP/IP.
• Planning and executing large projects like office wide hardware and/or software upgrades, replacing network equipment, migrations to new servers and special software install.
• Must have outstanding diagnostic and troubleshooting skills.
• Deep understanding of
  • Microsoft O365
  • SCCM Web server for OS deploy, Software distribution, inventory etc.
  • IT security threads and variabilities
  • Jira ticketing tool
  • IT asset inventory
• Hands-on technical expertise, direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting
• Knowledge for BCM, disaster recovery plans and conduct testing to detect faults, minimize malfunctions, and ensure backup systems are effective.
• Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.
• Participate the regular internal & external audits
• Should be able to handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes, Coordinating with different stakeholders.

• Bachelor’s degree in information technology or computer science.
• Professional certifications, MSCE, VCP, GCP, AZURE, CCNA etc.

• 6 years in IT Infrastructure & support role.
• Excellent communication and writing skills.
• At least 3 years of End user applications support experience in a professional services environment.
• Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, or GCP(VMs, VNET, VPN Gateways and Wi-Fi Route).
• Understanding of VMware, Hypervisor, Clustering etc.
• Experience with Networking, application development, configuration, and deployment is a plus

Soft skills:

• Analytical
• Excellent Team player
• Excellent communication and presentation skill.
• Good interpersonal skills
• Ability to work under pressure
• Ability to take complete ownership of IT operations
• Strong customer service skills.

Competencies:

- Integrity and Trust: Demonstrates honesty and ethical behavior in all actions.

- Customer Focus: Understands customer needs and strives to exceed their expectations.

- Adaptability: Ability to adapt to changing priorities and business needs.

- Continuous Improvement: Commitment to continuous learning and improvement.