Sr. Manager, AI Experience Lead

Overview

Use Your Power For Purpose
At Pfizer, our purpose is breakthroughs that change patients' lives and our colleagues make this happen. Forward Impact Teams (FIT) deliver rapid outcomes by experimenting, learning fast, and proving what works. The Senior Manager, CX Lead drives Customer Experience innovation by working hands-on with product teams to translate prioritized customer opportunities into rapid prototypes and minimum viable products (MVPs). Operating at the intersection of customer insights, business priorities, and product delivery, the CX Lead advances concepts into validated solutions that enable decision making on further scale across the enterprise.

What You Will Achieve

This role focuses on hands-on CX leadership, establishing clear customer vision, journey maps, and experience roadmaps, and ensuring that solutions are researched, prototyped, and validated efficiently. You will collaborate closely with stakeholders to al...