Sr. Manager / Assistant Director – System Support Cell

Sr. Manager / Assistant Director – System Support Cell

Role Overview:

The Sr. Manager / Assistant Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.

Key Responsibilities:

Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.

• Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.
• Oversee infrastructure management including servers, network systems, backup solut...