Job Description
Sr. Manager / Assistant Director – System Support Cell
Role Overview:
The Sr. Manager / Assistant Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.
Key Responsibilities:
Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.
Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.
Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols.
Establish and monitor service-lev...
Role Overview:
The Sr. Manager / Assistant Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.
Key Responsibilities:
Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.
Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.
Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols.
Establish and monitor service-lev...
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