Sr. Manager/ AVP- Projects & Services- Modern Workplace (MWP)

Functional Department:

Service Delivery- GSO

Reports To:

Practice Delivery Head- Modern Workplace (MWP)

Role Summary

The AVP/Senior Manager – Projects & Services is responsible for leading end-to-end service delivery, program management, and project execution across global accounts. This role drives delivery excellence, customer satisfaction, and profitable growth through effective leadership, process governance, and adoption of emerging technologies.

Key Responsibilities

• Own end-to-end delivery of projects and managed services including initiation, planning, execution, monitoring, control, and closure.

• Lead program and project management across short-term and long-term service engagements.

• Drive service delivery for CX, Digital Workspace, Automation, Application Services, and Data Center solutions.

• Manage global delivery across APAC and North America,...