Job Description

Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Summary

Our team is growing! We’re looking for an experienced Channel Manager to join a small team to nurture and grow our strategic partnerships in Japan. You are client-focused, data-driven, and excited to establish and maintain long-term relationships with a diverse portfolio of customers.

What you’ll be doing

  • Establish, own, and cultivate strong relationships with a portfolio of channel partner accounts that focus on our Strategic Partner Company.
  • Act as a strategic business partner and primary point of contact, focusing on long-term mutually beneficial partnerships.
  • Negotiate SaaS business terms, renewals, and business expansion opportunities.
  • Collaborate cross-functionally to proactively identify and address Channel Partner issues and concerns, aiming for positive business outcomes.
  • Advocate internally for resources and product enhancements on behalf of Channel Partners to optimize their Firework experience.
  • Plan and conduct marketing events with channel partners to accelerate Firework's market awareness.

    • We’ll be excited if you have

  • Bachelor’s degree required
  • 8+ years of business development, strategic account management and/or business leadership with a B to B Sales; preferably focused on the digital transformation of eCommerce
  • High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up global environment
  • Must possess a team-first mindset
  • Proactive mindset to get in front of issues before they become pain points
  • Excellent communication and presentation skills
  • Balanced mix of creative, business and analytical skills
  • Knowledge of the competitive digital transformation landscape

    • As a hybrid office-centric company, we are looking for candidates in the Tokyo area. 

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