Sr Manager - Consumer Relations

Overview The role is responsible for leading and evolving the Consumer Relations CR function for both Foods and Beverages in India ensuring a best-in-class consumer experience that protects brand reputation and builds consumer trust The incumbent will drive strategy capability building partner management and analytics to ensure timely effective and consumer-centric resolution of queries complaints and feedback Responsibilities Key Responbilities Responsible for maintaining an effective Consumer Relations function for both beverages and foods by having the right people right structure and right tools and processes for Quality Trade and others Be the owner of the consumer satisfaction and be responsible for building reputation for the Organization by acting as a conscious keeper between consumers customers and the organization Develop Consumer Relations Strategies for a robust function with clear processes and strict timelines Building Capabilities To ensure t...