Job Description
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Senior Manager, CSS Contact Center Solutions (Remote)
Full time, Banglore (India)
As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With a keen focus on the consultant and customer experience, this position will Lead in the business development, thought leadership and delivery of organizational strategy and design offerings specific to contact center management.
As a Senior Manager, CSS Contact Center Solutions, you will
Senior Manager, CSS Contact Center Solutions (Remote)
Full time, Banglore (India)
As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With a keen focus on the consultant and customer experience, this position will Lead in the business development, thought leadership and delivery of organizational strategy and design offerings specific to contact center management.
As a Senior Manager, CSS Contact Center Solutions, you will
- Conduct market research and competitive analysis to understand customer needs and market trends
- Maintain internal product, standards and governance documents to the highest level of accuracy and relevance
- Develop partnerships with key s...
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