Sr. Manager, Customer Analytics

Essential Function

We are seeking a strategic and technical Senior Manager of SALLY Customer Analytics to lead the evolution of our customer analytics for the SALLY business unit. This is a pivotal mid-career plus role for an analytics professional who has mastered the technical execution and is ready to drive strategy. You will lead the strategy for understanding who our customers are, predicting what they will do next, and determining how to best engage them. Your primary mission is to increase Customer Lifetime Value (CLV) by powering hyper-personalized CRM campaigns, driving retention strategies, and proactively reducing churn.

The Senior Manager of Customer Analytics is a hands-on analytics manger role with people management responsibilities and an expanded strategic delivery scope. This role sits at the intersection of advanced analytics and business strategy and is critical to advancing SALLY’s Understand & Activate Customer agenda. In this role, you...